We're available by phone or chat Monday-Friday, 8AM-8PM EST.
My order says it's still processing.
Our system will send you an automatic email once it's been shipped. If you haven't received an email it's because:
- We haven't shipped
- We have shipped, but your order got lost (it happens)
- You entered the wrong email at check out
- Our email was sent to your SPAM folder
The shipping status shows that a label has been created.
We print shipping labels when we put your order into the production queue. This helps to speed your order along when it's ready to ship. If we're shipping via USPS, it can take up to 72 hours for their website to show any information (we've even had instances when an order was delivered, but the tracking hadn't changed). If we're shipping with FedEx or UPS, it can take their system up to 24 hours to update with tracking information.
If it's been more than a few days since you expected your order to ship, some of the additional explanations could be:
- We haven't shipped
- We have shipped, but your order got lost (it happens)
Why is there a customs fee?
We ship to dozens of countries every year and each country has a different set of rules as it pertains to international shipments. The shipping fee that you pay to us does not include any customs, duties or carriage fees.
Where is my order?
Do you ship discreetly?
Where do you ship from?
Do you ship internationally?
Who do you ship with?
My order arrived late.
- We shipped late
- National holiday
How are shippings charges calculated?
Are your condoms FDA approved?
Are your condoms trustworthy?
100%. We only use condoms made to FDA standards in ALL of our orders. Health Care organizations from Planned Parenthood to the World Health Organization rely on our condoms for their community. That should tell you something about our quality.
So you want a more detailed answer? Ok. Our condoms come from one of the world's largest factories in Thailand (they make many of the brands you're familiar with). They are made from latex, are lubricated and have a 5 year shelf life.
Bonus Answer: Most of the world's condoms come from either Thailand, Malaysia or India.
How long will your condoms last?
What type of lubricant do you use?
Do you have flavored condoms?
What's the size of your condoms?
Do you offer discounts or coupons?
Can I order a smaller quantity than what is listed?
The minimum quantity of each product is the smallest quantity that can be ordered.
- Labels and (white) foils have a 50 piece minimum. Red, black and gold foils have a 500 piece minimum. Sorry, no exceptions.
- Wallets, matchbooks and trifolds have a 250 piece minimum
- Our pre-designed condoms can be ordered one at a time
Do you have non-profit discounts?
Can you customize a brand name condom like a Trojan, Durex or Lifestyles?
Can we use our own condoms with your packaging?
Do you accept PO's?
How do I cancel an order?
Are rush orders available?
Yup! For pre-designed condoms just select expedited shipping at checkout. For custom orders, there is an option during the checkout process for "rush production."You should also consider selecting some form of expedited shipping as production time does not include shipping transit time.
We also strongly advise giving us a call and letting us know when you need to have your order in hand.
How do I request a quote?
I want to order more than 10,000 condoms. How do I do that?
Why did I receive fewer or more condoms than I ordered?
Why is there a setup fee?
A setup is the cost associated with the creation of a die, plate, or other fixture that is used in our printing process to print your artwork on our custom condom packaging options.
Since each item has a unique imprint area, and imprint methods vary from item to item, it’s necessary to create fixtures for imprints every time you order an item for the first time. Each new design requires another setup fee.
Condom Wallets, Condom Trifolds and Condoms Matchbooks have a one time $50.00 setup fee. If you place the same order with us anytime in the future and your design remains the same, this fee will be waived.
If you need us to do typesetting, graphic design work, etc, you can purchase an hour of graphic design time from us here: https://www.sayitwithacondom.com/graphic-design
Do you offer samples?
Definitely. You can order a sample of everything we do for a $1.00.
Can I receive a printed production sample of my design?
For each of our items, it's different:
- Condom Wallets, Trifolds and Matchbooks:
- There is a non-refundable $125.00 fee.
- Condom Foils:
- If we're printing on a red, black or gold foil, we'll send you a photo of the design before we go into production. If you want to receive a physical sample in the mail, there will be a $50.00 non-refundable fee.
Do you charge sales tax?
How long will it take for my order to be produced?
Depends on the product you're ordering:
- Condom Wallets, Trifolds and Matchbooks: *5 - 7 business days after artwork has been approved
- Condom Foils and Labels: *3- 5 business days after artwork has been approved
- Our production facilities are on the East Coast and can be impacted by snowstorms during the winter and a hurricane during the summer. We hit 99.99% of our ship dates, but if Mother Nature comes knocking at our door, there may be a delay.
How do I place an order?
Can I change my order after it's been placed?
How can I make a payment?
We accept all credit cards online. If you need to send us a PO, we'll create a special account online for you to be able to place your order online. If you need to purchase via check, we can send you an invoice that has the option for you to pay online.
Please know that for international and large orders processed online, if you do not process your order with PayPal, we will refund your order and either send you a PayPal invoice or request that you checkout again and use PayPal as your payment method. We do this for a number of reasons, but mainly fraud prevention.
Why didn't my payment go through?
If you're getting a PayPal error, it's likely because:
- Your billing and shipping don't match
- Your bank suspects a fraudulent transaction
- You've exceeded your credit line
There could be 25 additional reasons, but our site not working isn't one of them. Call us with any questions at 866-997-6542.
How will Say It With A Condom show up on my credit card statement?
What types of payment do you accept?
How do I resell your services?
How can I sell Funny Condoms™ in my store?
How do I prepare my artwork?
Our preferred formats are .png, .eps, .pdf, .ai, .psd, .jpg, .tif.
If using vector format, please make sure that all fonts are either converted to outlines or are included with your artwork to guarantee exact reproduction. If using a raster/bitmap file format, please send high resolution files (high resolution is defined as 300 dpi at the printed size).
Please feel free to give us a call if you have questions about a specific file format or product.
How do I upload my artwork?
Can you PMS color match?
If you're ordering one of our wallet, trifold or matchbook options, we'll print your artwork digitally under 20,000 pieces. We do our best to color match (haven't had an unsatisfied client yet). For wallet, matchbook and trifold orders over 20,000 pieces, we'll print your order on an offset press and will have the ability to color match.
If you're ordering our foil option, we use a proprietary printing process that comes pretty close to matching our clients colors. Again, we haven't had an unsatisfied client yet. If you'd like, we can provide a physical sample before processing an order. For orders over 15,000 pieces, we can PMS color match up to 4 colors, but there is a 6 - 8 week production cycle for the first order.
What file formats do you accept?
Can you design a condom for me?
Can you print in multiple colors?
Will I receive a proof of my design before you print it?
Can I print on both sides?
For wallets, matchbooks, and trifolds, you sure can.
For foils, you'll need to place an order of 10,000 pieces or more and be patient as we will have to print your foils overseas and bring them back to our warehouse here in the US. Your first order will take 6 - 8 weeks and reorders will ship in just a few days. If you're interested in this process, please email us at firstname.lastname@example.org and one of our team members will respond within 12 hours Monday - Friday.
Can you print on the latex?
Do you have templates I can download?
How can I work for your company?
What's it like to work at Say It With A Condom?
Do you have free condoms?
Can I date Rachel, your online customer service agent?
Do you make donations?
I've tried calling, but no one answers.
What makes your products different from your competitors?
We could tell you that we use the finest latex in the world and that each one of our condom foils goes through a meticulous quality control process before being shipped (all of this is true by the way), but we don't want to bore you with details.
Here's what we'll tell you... When you order from Say It With A Condom, you receive a dedicated project manager who will assist you every step of the way with your order. We don't believe that we're ""just making a custom condom for you."" We believe that you're entrusting us with your brand and that it's up to us to deliver on the promises we made when you purchased from us.